Babillard d’emploi

  • Date de clôture: Nov 12, 2018

Customer Care Representative (Bilingual)

Offre d'emploi #4193

  • Group Source (Calgary)
Calgary AB

GroupSource is growing...come grow your career with us!

For over 35-years, GroupSource has provided Canadian organizations with comprehensive, yet affordable employee group benefit plans.  As a Third-Party Administrator (TPA), we not only help design an employee benefit plan that fits company's specific needs, we also act as a plan administrator, service department and claims manager for each of our client companies.

 The Perks

In addition to becoming part of a creative, challenging and stimulating work environment, we also offer:

·         a competitive salary

·         an excellent benefits plan

·         a fantastic work community

·         education assistance

·         a work-wellness program


Thank you for your interest in GroupSource!

Life is short…Work somewhere awesome!

Join our Team!


Detailed Job Description

Purpose Statement:

The Customer Care Representative is responsible for responding accurately to member and provider inquiries.  Solves claim questions and problems via telephone and email.  Achieves continued success in meeting our standard for service level agreements (SLA’s) and provide excellent customer service.   


1.       Answer phone calls and assist members and providers with claims/coverage inquiries

2.       Investigates complex requests via telephone or email to ensure answer provided is accurate and handled within the SLA timeline

3.       Assist members with claim inquiries

4.       Answers email and telephone inquiries from internal staff and sales offices

5.       Process health and dental claims

6.       Filing correspondence and claims


Competencies Specific for This Role:

  • High level of accuracy and attention to detail
  • Excellent customer service with the ability to communicate professionally and proficiently - oral and written along with good listening skills
  • Above average organizational and planning skills
  • Able to handle a fast-paced and repetitive workload
  • Able to handle difficult calls from members and providers
  • Able to audit claims (self and team members)


Education & Experience:

  • Bilingual – fluent in French with a strong command of the English language both written and verbal
  • Completion or near completion of post-secondary education
  • 1-2 years of Call Centre, medical or group benefits experience an asset
  • Training in business writing an asset
  • Strong data-entry skills with number pad familiarity
  • Above average customer service skills
  • Microsoft office


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