Babillard d’emploi

  • Date de clôture: Sep 28, 2018

Customer Service Representative

Offre d'emploi #4191

  • Solium (Calgary)

About Solium

Solium Capital Inc. is fulfilling a vision of becoming the global leader in equity-based (stock) incentive and share purchase savings plan  management.  We specialize in the delivery of complete web-based services for the full lifecycle of equity-based incentive and savings
plans.  Through our technically advanced Solium Shareworks™ platform, Solium is setting the Industry's service standard for the
administration and execution of all types of equity-based incentives and savings plans.

Why work at Solium

Solium is a fast-growing company where every team member is vital to success. If you have an unfailing commitment to excellence, alignment with customer interests and strong problem-solving skills, Solium welcomes your contribution to our enthusiastic team.

With offices in Canada, the United States, the United Kingdom, France, Germany, Spain, Australia and Hong Kong we strive every day to work locally while thinking globally, in order to achieve service excellence.

Our culture

Solium takes cultural characteristics from the industries we draw upon. We develop and maintain a sophisticated set of enterprise software products, so we embody the casual style but relentless focus that is often associated with the tech industry. But we are also a client service organization, offering support to both corporate clients and their employees. We also employ a wealth of “numbers” people, those with backgrounds in math, finance and economics. And because we are a global organization, you’ll routinely hear English, French, Spanish, Dutch, German, Cantonese and other languages spoken in our offices. Solium offices are all about diversity. What unites us is a commitment to quality. We are all passionate people who bring our best in support of a singular focus, to be the global leader in our industry.

We think in terms of what-ifs. And we answer with:

  • Innovation – We create solutions and services that make the complex manageable
  • Flexibility – We offer the choices that provide compliance and convenience
  • Service – We demonstrate problem-solving, reliability and accuracy in everything we do for our customers

We reward our people with a competitive compensation and benefits package and a fun, flexible work environment.

Recent Awards:

  • Top 25 Canadian Software Companies – 2011, 2015, 2016, 2017
  • Forbes Best Software Companies To Work For - 2015
  • 20 Most Promising Corporate Finance Tech Solution Providers – 2016
  • Software 500: Largest Software & Services Providers - 2015  
  • Canada’s 500 Fastest Growing Companies – 2014, 2015
  • Alberta Venture – Venture 250 – 2015
  • Deloitte’s Technology Fast 50™ - 2006 to 2010, 2012, 2014
  • Canada's 10 Most Admired Corporate Cultures – 2012
  • Branham’s Top 5 Canadian Software-as-a-Service Companies Top 20 Movers & Shakers – 2011

 

We currently have permanent full-time opportunities for :

Customer Service Representative

Located in downtown Calgary, AB  the Transaction Specialist fulfills the role of being the face of Solium to our customers.
Our agents interact daily with a wide variety of Solium clients, building and maintaining strong relationships with corporate clients and their employees. Solium has been successful in building trust and respect with our customers through dedicated relationship management, supported by delivering our promise of   ”Everyday Excellence”. 

We are looking for enthusiastic, outgoing individuals who share our passion for customer service excellence and have a deep desire to learn through a combination of training and hands-on experience. Whether or not you have experience with equity compensation plan administration, if this sounds like an exciting challenge and your kind of work environment, we would love to hear from you!

Responsibilities:  

  • Handling inbound and outbound calls to stock option and share purchase plan participants focused on transactions
  • Addressing customer needs and challenges while keeping other team members updated with ongoing client requests and requirements
  • Answering questions by using Solium’s online application Shareworks and other online tools
  • Stock Market Trading – Order execution, Change Former Order (CFO)  and related questions 
  • Handling complaints from participants.  Ensuring all situations are closed off or escalated appropriately
  • Keeping operational results in mind by seeking to achieve daily benchmarks for call volume
  • Following established rules that support compliance and audit purposes.
  • Comfortable enforcing or escalating issues on a case by case basis
  • Ensure customer satisfaction by completion of activities – all situations closed off and follow up on any unresolved issues

Qualifications

  • Degree or diploma in Business, Commerce, Finance or similar area of focus would be preferred but is not mandatory  
  • Fluency in oral and written English is a requirement; fluency in French or Spanish (or another language) would be an asset   
  • Proven success with communication and customer service in a variety of service mediums including direct contact via phone, fax and email     
  • Understanding of markets and trading would be a definite asset, but is not mandatory
  • Flexible availability to accommodate business needs
  • Strong analytical and problem solving skills          
  • Demonstrated ability to learn new tools and technologies quickly
  • Demonstrated competency with common technology and technical concepts, including but not limited to email, internet, Excel and Word
  • Strong analytical, attention-to-detail, and problem solving skills
  • Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities

While we thank all applicants for their interest in a career with Solium, please note that only those individuals selected for an interview will be contacted.

https://recruiting.ultipro.ca/SOL5000SCIN/JobBoard/82af4e42-1a12-463a-9804-d6d524a8bd39/OpportunityDetail?opportunityId=d49a687d-0f39-409d-b4aa-ced9f8ec3e5b

https://solium.com/careers/