Babillard d’emploi

  • Date de clôture: Oct 31, 2017

Bilingual (French/English) Customer Service Representative and Collections Representatives

Offre d'emploi #1540

  • Ford Credit (Edmonton) (Hors Calgary)

Ford Credit Canada Company has been providing quality automotive financing services to Ford of Canada, its dealers and customers since 1962. We are looking for bright, enthusiastic, team-oriented individuals who fully understand modern business principles and quality-conscious consumers. The atmosphere is fast paced, innovative, and people oriented.

Ford Credit is a Global Organization that understands that our competitive advantage is our employees. All employees receive comprehensive, ongoing, and relevant job specific training. We are an equal opportunity employer that offers a competitive salary and benefits package (for further information see our website at http://www.fordcredit.ca/companyInfo/career.html) including:

  • Variable Incentive Plan offers quarterly pay-for-performance bonuses
  • Our comprehensive health care benefits cover employees and their dependents
  • We offer pension and retirement benefits
  • Company contributions enhance employees' participation in the Savings and Stock Investment Program and our Tuition Refund Plan encourages continued education
  • Employee pricing program available to purchase Ford and Lincoln vehicles

Career Opportunity: Bilingual (French/English) Customer Service and Collections Representatives

Education:

  • Post-Secondary Education preferred
  • Minimum of High School Diploma

 

Duties and Responsibilities:

  • Handle inbound calls and deal with general customer inquiries
  • Provide resolutions to customer concerns while maintaining positive and professional conduct
  • Direct telephone interaction with delinquent customers to minimize delinquency while maintaining customer satisfaction
  • Shift work required.  Must be available to work Monday through Thursday 6am to 8pm, Fridays 6am to 5pm and Saturdays 7am to 1pm (rotational shift, work every other Saturday).

 

Competencies:

  • Must be fluently bilingual in French and English
  • Customer Service and call center experience is an asset
  • Courteous and professional phone etiquette
  • Post-secondary education is preferred, must have a minimum of high school diploma
  • Ability to problem solve and multi task
  • Computer knowledge and accurate typing skills

 

Apply today to jobpost@ford.com and join the Ford Credit team!