Babillard d’emploi

  • Date de clôture: Dec 31, 1969

Station Supervisor

Offre d'emploi #1503

  • CanaDream (Hors Calgary)

Imagine working in the heart of the Canadian Rocky Mountains, one hour away from Banff, one of Alberta’s main tourist attractions. Envision yourself being a part of international and local guests’ holiday by interacting with them and providing them with exceptional service by creating unforgettable memories. That imagination can become a reality for you if you take the next step and come and work for CanaDream. We invite our Guests to “Experience Canada at their own pace” and create memories to share with family and friends.

Our new state of the art facility is an inviting setting with spacious work spaces and our cast members work hard and have fun at the same time. We offer competitive wages, bonus, benefits and comprehensive training.

What we are looking for:

We are seeking an enthusiastic and motivated Station Supervisor who is a Guest Service Ambassador and eager to deliver Wow to our Guests, Customers and Co-workers every chance he/she gets.  We are looking for candidates who think “We are happy to” first and are passionately accountable and resourceful at accomplishing tasks in a confident, humble and trustworthy way.

Job Description:

As a cast member, you will be responsible for the day to day operation of the station. You must possess robust leadership skills, high personal and professional standards, be a hands-on manager and have a solid knowledge of RV New and Used, Finance and Fixed operations.

Essential duties and responsibilities

  • Responsible for the day to day leadership and execution drive for the Service, Guest Service, Parts and Cleaning departments
  • Consistently deliver exceptional guest/customer service, ensuring guest service standards are met and guest issues are resolved and documented in a timely fashion
  • Maintain effective financial controls and ensure that station profit and productivity goals are met
  • Create a sense of ownership by providing clear expectations, control of resources, responsibilities, and coaching; offering assistance without removing responsibility
  • Make management decisions in line with CanaDream’s policies, procedures and other relevant guidelines to ensure consistency
  • Assume responsibility for overall performance, profitability, growth, direction and success of the Service, Guest Service, Cleaning and Parts departments
  • Observe activities of competition: analyze market trends and departmental operations, advising department heads of developments, changes, and problems as warranted
  • Maintain a thorough understanding of the company’s products/services
  • Determine staffing requirements and participate in the hiring, deploying, disciplining and terminating of employees
  • Ensure that staff are scheduled according to station needs and budgetary requirements
  • Enforce training as implemented by head office – actively coach staff to continuously improve their skills and contribution to CanaDream
  • Distribute companywide communications to applicable staff in a timely manner
  • Teach and coach staff to “think” how can we make things better for our guests and for CanaDream
  • Motivate, instill a sense of pride and ensure that all staff perform their role with an attitude of “It’s our pleasure and we are happy to!”

 

Preferred Experience and Skills:

  • Minimum 3-5 years’ management experience within the automotive/RV industry
  • Ability to build and maintain positive working relations with others both internally and externally to achieve the goals of the organization
  • Work cooperatively and effectively with others to set goals, resolves problems and make decisions that enhance the organization’s effectiveness
  • Anticipate, understand and respond to the needs of internal and external guests and customers to meet or exceed their expectations within the organization parameters
  • Must have extensive experience in maintenance and asset management in a fleet environment
  • Proven success in development and implementation of program improvements for cost-saving measures
  • Excellent organizational, strategic, planning and implementation skills
  • Meticulous record maintenance skills
  • Detailed oriented and the Ability to follow through

 

If you would enjoy working in a company that values integrity, truth, and ongoing self-improvement, we would love to hear from you.

Please submit your resume and cover letter to Racquel Daley at employment@canadream.com. This position will remain open until a suitable candidate is found. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.